Amazon restores service after facing massive outage globally

New Delhi: E-commerce giant Amazon.com Inc`s online store was grappling with widespread outages on Sunday night as users tried to place orders but could not access the product detail page.

Meanwhile, soon after the glitch was reported, a spokesperson for Amazon said that the issue was resolved.

"Some customers may have temporarily experienced issues while shopping. We have resolved the issue, and everything is now running smoothly," the spokesperson said.

As of 0400 GMT, some of the domains were back up.

The spokesperson declined to comment on the reason for the outage.

According to outage monitoring website Downdetector, the online store of e-commerce giant suffered an outage that began early Monday morning around 7 am.

Downdetector tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. While 65 per cent of users reported problems with the opening website, 23 per cent had issues with log-in and 12 per cent with check-out.

The online store showed error messages on several regional domains. Reuters could not access product listing on its domains including, the United States, India, Canada, the United Kingdom, France and Singapore.

In June, multiple users experienced a brief outage on Amazon platforms including Alexa and Prime Video before services were restored.

In May, Amazon suffered a brief outage in some parts of India, affecting its website and shopping experience for several users. The website was up and running after about two hours of partial outage.

Down Detector showed a massive spike in problems on Amazon. in, mentioning that the most problems faced by the Indians during the outage were logging into the website and checking out.

Last year in November, Amazon Web Services (AWS) which is the Cloud arm of the commerce giant suffered a huge outage in the US region affecting several websites and apps and the recovery took a couple of hours.